For the customer who gave us a negative review on February 27, 2024

For the customer Javier who gave us a negative review on February 27, 2024, X-ON MINING lists the whole story to customers.

On February 15, 2024, our website received an order for K7, the price of which was $2360, which was because we were not rigorous enough. At that time, because it was during our Spring Festival holiday, the price on the website would not be updated frequently, and customers would send messages to ask us about the real-time price of the machine. Many friends know that the price of the machine fluctuates greatly, and there are also prompts on our website, please contact our salesman to confirm the price before placing the order. Javier still placed the order directly, and I believe he also asked other suppliers, knowing that this price is impossible. But what is interesting is that he asked us to deliver the goods to him according to the price of the machine and compensate him for the income he received from the machine during this period. Our salesman contacted him and was willing to refund his amount and give him some compensation, but he tried to get more, which was unfair, so Javier gave us a negative comment to threaten us to get more compensation.

In the end, X-ON MINING treats customers sincerely and is committed to protecting their rights and interests. We have been engaged in the industry for 12 years and have sufficient financial strength and rich experience to deal with any situation. We look forward to knowing and cooperating with more customers.