All sales are final and non-refundable. Please understand, this is an industry standard. In rare cases, we may, at our sole discretion, make an exception.

• Pricing Errors: If there is an obvious error in the price, we will correct it once discovered. While we strive to keep product listings up to date, prices may differ from those displayed. In such cases, we may contact you to settle the price difference or cancel the order and notify you. All prices on the site are fixed in USD.
• Price Increases: Due to market fluctuations and the fast-moving nature of the crypto industry, prices of mining machines can change quickly. If a price increase occurs, we will contact you to settle the price difference or arrange a refund. We appreciate your understanding and support.
• Out of Stock: Due to rapid changes in market prices and stock availability, there may be instances where an item is out of stock after you’ve added it to the cart and submitted your order. In such cases, we may need to cancel your order. We apologize for any inconvenience caused and appreciate your understanding.

Thank you for your support.

Warranty Limitations

All mining machine products are sold as is, we do not guarantee the computing power of the mining machine. Generally speaking, the computing power of whatsminer will exceed the computing power index marked by the original factory. Please note that there is a ±5% difference between other brands of mining machines.

To the extent permitted by law, this warranty does not apply to:

• wear and tear of the machine under normal use;
• Damage caused by a mine accident, improper operation, misoperation, improper handling, or improper installation;
• Damage or loss of products caused by electrical and environmental impacts of mining machines due to inappropriate physical or electrical pressures, including but not limited to a damp, corrosive environment, high-pressure environment, extreme temperature, transport collision, or abnormal working conditions;
• Product damage or loss caused by natural disasters (including but not limited to typhoons, floods, fires, earthquakes, etc.);
• Damage caused by the operator’s wrong operation or failure to comply with the instructions in the attached documents;
• Changes made by people other than the Company, relevant partners, or authorized service providers that cause problems with mining machines;
• Fake and inferior products;
• Data damage or loss due to software version or operating system mismatch;
• Data damage or loss due to use actions not recommended or allowed in the product documentation;
• Product failure caused by the use of products not provided by our company.

This warranty does not cover your country-specific legal rights. You may also have other rights granted under the laws of each country. Some jurisdictions may have additional laws, so some of the above restrictions may not apply to you.

Maintenance/Warranty Service

Kindly note that for brand new, 100% original miners, the warranty period is typically 12 months or 6 months, depending on the factory’s policy, starting from the production date.

1. For used mining machines, there is no warranty or after-sales service; however, before shipment, we will provide mining machine testing videos to ensure you understand its performance. Once you confirm acceptance, we will proceed with full communication and arrange shipment.

2. During the warranty period, the customer will be responsible for the shipping costs for repairs, as well as any applicable customs duties.

3. For miners out of warranty, if the unit needs to be returned to the factory, the customer will bear all logistics, customs clearance, and maintenance costs.

• If you have software problems, please contact our online customer service for support. We can provide remote assistance to help resolve these issues.
• If you have hardware problems, please contact us and send the machine to our repair center.

Important: After the repair, we will provide a time-stamped video (or similar proof) showing that the machine is working normally. This proof will serve as the official handover record. The 7-day warranty begins from the date shown in that proof. If the same issue occurs again within 7 days, we will repair it free of charge. If the issue occurs after 7 days, it will be treated as a new repair and charged accordingly.

XONMINING is the strategic partners of leading cryptocurrency mining equipment manufacturers such as Bitmain, IceRiver, Whatsminer, iBelink, Avalon and so on. The XON Service Center is staffed by experienced experts who are familiar with all models of ASIC miners on the market. If necessary, they are ready to provide you with professional help and repair your mining equipment. If the problem cannot be resolved remotely, we will provide you with instructions on how to send the device to our center for repair. It is important to note that the warranty does not cover damage to the equipment due to misuse, failure to follow operating instructions, or physical damage due to improper operation.

Note:
1. Transportation costs and all other costs (if any) about the return of a product shall be under the sole responsibility of the purchaser.

2. The period of repair shall depend on the type of problems encountered.

3. To check the warranty period, you can go to the warranty inquiry section of the website of ASIC miner manufacturers such as Bitmain and WhatsMiner and enter the serial number (SN).

-FAQ

1. How to check Warranty

Bitmain: https://support.bitmain.com/hc/en-us

WhatsMiner: https://www.whatsminer.com/src/views/support.html?lang=en-US

Jasminer: https: //www.jasminer.com/#/support/searchsn

Canaan Avalon: https://www.canaan.io/supports/

Other brands:

Send an email to [email protected] for inquiries

2. Return Factory Fee

When returning the product to our company/manufacturer, the customer is responsible for the shipping cost, and the customs clearance fees.

3. Forbidden Operations

① If the warranty label or serial number (SN) of the product is torn or removed, or the product is damaged due to unauthorized disassembly within the warranty period, the warranty will be void.

② Confirm the machine usage instructions and operating specifications. For details, refer to the machine instruction manual and relevant sales/after-sales personnel. If the machine is damaged due to misoperation by the customer (such as connecting to the wrong voltage), the warranty will be void.

③ Any modifications made by the customer within the warranty period, such as adding cooling systems, modifying fans, heat sinks, or altering power cables, the warranty will be void.

④ If you change the SN code of the machine shell without permission, the warranty will be void once discovered.

5. Precautions

① If you find the miner is damaged, or scratched, or the warranty label has fallen off/damaged, you must notify our office immediately (within 24 hours) for clarification, otherwise, the warranty will be invalid.